Terms of Service

1. Overview of the Service

Rappor provides software and website tools for networking groups, chambers, referral groups, business organizations, and similar communities. The Service may include tools for tracking referrals, closed business, one-to-one meetings, attendance, meeting speakers, member activity, group performance, group information, organization-level reporting, public group websites, member and business profile pages, and related functionality.

The Service may include both private workspace features and public-facing website features. Some information entered into Rappor may be displayed publicly depending on your workspace settings, subscription plan, user role, and the information you choose to publish.

2. Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent that you are at least 18 years old and that you have the legal capacity to enter into these Terms.

You may not use the Service if you are prohibited from doing so under applicable law or if we have previously suspended or terminated your account for violating these Terms.

3. Accounts and Registration

To use certain features of the Service, you must create an account or accept an invitation to join a workspace. You agree to provide accurate, current, and complete information and to keep your account information updated.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us promptly if you believe your account has been compromised or used without authorization.

We are not responsible for losses resulting from your failure to safeguard your account credentials.

4. Groups, Organizations, and Workspaces

Rappor supports different types of workspaces, including group workspaces and organization workspaces.

A “group” generally refers to a single networking group, chapter, chamber group, or similar business community.

An “organization” generally refers to a broader entity that may manage, oversee, or report across multiple groups.

Workspace administrators may have the ability to invite members, remove members, manage group settings, update public website content, access reports, manage billing, configure public profile information, and perform other administrative actions.

If you create or administer a workspace, you are responsible for ensuring that you have the authority to do so and that the information you provide about the group or organization is accurate and lawful.

5. User Roles and Permissions

The Service may include different user roles, such as members, group administrators, organization administrators, or other role types. Your available features and access rights may depend on your role, workspace membership, subscription plan, and administrative permissions.

Administrators may be able to view, manage, edit, export, or delete certain workspace data, including data submitted by members. Organization administrators may have access to data across multiple groups when enabled by the applicable plan or configuration.

You acknowledge that information you submit to a workspace may be visible to workspace administrators and, depending on settings, other workspace members.

6. Public Websites and Public Profile Pages

Rappor may generate public-facing websites, group landing pages, member listings, business profile pages, event information, group metrics, meeting information, and related public pages.

You understand that public pages may be accessible to visitors, indexed by search engines, displayed in search results, cached by third parties, shared by users, or archived by external services. Removing content from Rappor may not immediately remove it from search engines, browser caches, third-party services, or external archives.

You are responsible for ensuring that any public-facing information you submit or approve is accurate, lawful, non-confidential, and appropriate for public display.

Rappor does not guarantee that any page will be indexed by search engines, rank for specific keywords, generate leads, attract members, produce referrals, or result in closed business.

7. Member and Business Profile Content

Depending on your subscription plan and workspace settings, users may be able to create or update business profiles, personal contact information, business contact information, business descriptions, service lists, website links, social media links, appointment links, business hours, addresses, logos, profile images, project showcase images, and other content.

You represent and warrant that you have all rights, permissions, and authority necessary to submit, publish, upload, display, or authorize the use of any content you provide through the Service.

You must not submit content that infringes another party’s intellectual property rights, violates privacy rights, is false or misleading, is defamatory, is unlawful, or violates these Terms.

8. Referral, Prospect, and Business Activity Data

The Service may allow users to submit referral information, prospect information, closed business records, one-to-one meeting records, attendance records, notes, and related business activity data.

You are responsible for ensuring that you have a legitimate and appropriate business reason to submit any referral, prospect, or third-party contact information. You must not submit sensitive personal information, confidential information, financial account numbers, Social Security numbers, medical information, protected health information, or other highly sensitive data unless we have expressly agreed in writing that the Service is designed to process that type of information.

Rappor is not responsible for the accuracy, quality, outcome, or legality of referrals, introductions, closed business, member activity, or business relationships tracked through the Service.

9. User Content and License to Rappor

“User Content” means any content, data, text, images, logos, files, business information, profile information, referral information, meeting information, documents, photos, links, or other materials submitted, uploaded, entered, or provided through the Service by you or users associated with your workspace.

You retain ownership of your User Content, subject to the rights granted in these Terms.

By submitting User Content to the Service, you grant Rappor a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, display, publish, modify for formatting or technical purposes, and otherwise use your User Content as necessary to provide, secure, maintain, improve, and operate the Service.

For public-facing content, including group websites and business profile pages, this license includes the right to display the content publicly and make it available to website visitors, search engines, social platforms, and other third-party services necessary for normal website operation.

You are solely responsible for your User Content and the consequences of submitting or publishing it.

10. Acceptable Use

You agree not to use the Service to:

1. Violate any applicable law, regulation, or third-party right.
2. Submit false, misleading, fraudulent, defamatory, harassing, abusive, or unlawful content.
3. Upload or distribute malware, viruses, harmful code, or malicious files.
4. Attempt to gain unauthorized access to any account, workspace, system, server, API, or data.
5. Interfere with or disrupt the security, integrity, availability, or performance of the Service.
6. Scrape, crawl, copy, or harvest data from the Service except as expressly permitted by us in writing.
7. Reverse engineer, decompile, or attempt to extract source code from the Service.
8. Use the Service to send spam or unlawful communications.
9. Submit content that infringes copyrights, trademarks, publicity rights, privacy rights, or other rights.
10. Upload images, logos, project photos, documents, or other materials you do not have permission to use.
11. Submit sensitive personal information that is not necessary for the intended use of the Service.
12. Misrepresent your identity, business, role, affiliation, qualifications, services, or authority.
13. Use the Service to compete with Rappor, copy Rappor’s features, or build a substantially similar product without our written permission.
14. Bypass plan limits, access controls, billing controls, or workspace permissions.

We may remove content, suspend accounts, restrict access, or terminate use of the Service if we believe these Terms have been violated.

11. Subscription Plans, Billing, and Payment

Certain features of the Service require a paid subscription. Subscription plans, pricing, included features, limits, and billing intervals are described at checkout, on our pricing pages, or in a separate written agreement.

By subscribing to a paid plan, you authorize Rappor and our payment processor to charge your payment method for recurring subscription fees, applicable taxes, usage-based charges if any, and other charges disclosed at checkout or in your agreement.

Unless otherwise stated, subscriptions renew automatically until canceled.

You are responsible for keeping your payment information accurate and up to date. If payment fails, we may retry the payment, notify workspace administrators, restrict access, suspend paid features, disable public pages, or terminate the subscription.

We may use third-party payment processors, such as Stripe, to process payments. We do not store full payment card numbers on our own servers.

12. Cancellations, Downgrades, and Refunds

You may cancel your subscription according to the cancellation methods provided in the Service or by contacting us at [email protected].

Unless otherwise stated at checkout or required by law, subscription fees are non-refundable and cancellations take effect at the end of the then-current billing period.

If you downgrade your plan, some features may become unavailable, including public business profile pages, custom domain functionality, white labeling, analytics, document uploads, project showcase sections, organization-level reporting, or other paid features.

We may retain workspace data for a limited period after cancellation to allow reactivation, export, legal compliance, dispute resolution, backup recovery, or internal recordkeeping. We may delete or disable workspace data and public pages after the applicable retention period.

13. Trials, Promotions, and Plan Changes

We may offer free trials, discounted plans, promotional pricing, beta access, or special offers. Any such offers may be subject to additional terms and may be modified or discontinued at any time.

We may change our plans, pricing, features, or plan limits from time to time. If we make changes to pricing for an active paid subscription, we will provide notice as required by applicable law or as described in the Service.

14. Taxes

Fees are exclusive of taxes unless otherwise stated. You are responsible for all applicable taxes, duties, levies, or similar governmental assessments associated with your use of the Service, other than taxes based on Rappor’s income.

15. Communications

By creating an account or using the Service, you agree to receive service-related communications, including account notices, referral notifications, workspace invitations, billing notices, security alerts, product updates, administrative messages, and support communications.

You may also receive marketing communications from us where permitted by law. You may opt out of marketing communications by using the unsubscribe mechanism provided in those messages or by contacting us. You may not opt out of essential transactional or service-related communications while you maintain an account or active workspace.

Workspace administrators and members are responsible for using communication features lawfully and appropriately.

16. Third-Party Services and Links

The Service may integrate with or link to third-party services, including payment processors, analytics providers, email providers, hosting providers, calendar tools, video platforms, map providers, social media platforms, scheduling tools, or other third-party services.

Rappor is not responsible for third-party services, websites, content, policies, security, availability, or practices. Your use of third-party services may be governed by separate terms and privacy policies.

17. Custom Domains and White Labeling

Certain plans may include custom domain or white-label functionality. If you use a custom domain, you are responsible for owning or having the right to use that domain, maintaining DNS records, renewing the domain, and complying with applicable domain registrar rules.

You may not use custom domain or white-label functionality to impersonate another business, mislead visitors, infringe trademarks, or create confusion about the source or operator of a website.

Rappor may disable a custom domain or white-labeled site if we believe it violates these Terms, infringes third-party rights, creates security risks, or may expose Rappor to legal liability.

18. Intellectual Property

The Service, including its software, design, user interface, workflows, features, templates, code, documentation, trademarks, logos, trade names, and other materials, is owned by Rappor or its licensors and is protected by intellectual property laws.

Except for the limited right to use the Service in accordance with these Terms, no rights are granted to you in Rappor’s intellectual property.

You may not copy, modify, distribute, sell, lease, sublicense, reverse engineer, or create derivative works based on the Service except as expressly permitted by us in writing.

19. Feedback

If you provide ideas, suggestions, bug reports, feature requests, or other feedback about the Service, you grant Rappor the right to use that feedback without restriction or compensation to you. We are not obligated to treat feedback as confidential.

20. Copyright Complaints

If you believe content on the Service infringes your copyright, you may contact us at [email protected].

We may remove or disable access to content that we believe may infringe copyrights or other intellectual property rights. We may also suspend or terminate accounts of repeat infringers.

Additional copyright complaint procedures may be provided in our separate Copyright or DMCA Policy.

21. Privacy

Our Privacy Policy explains how we collect, use, disclose, and protect personal information. By using the Service, you acknowledge our Privacy Policy.

You are responsible for ensuring that your collection, submission, use, and sharing of personal information through the Service complies with applicable laws and with any obligations you owe to members, prospects, customers, invitees, or other third parties.

22. Security

We use commercially reasonable administrative, technical, and organizational measures designed to protect the Service. However, no system can be guaranteed to be completely secure.

You are responsible for using strong passwords, maintaining account security, limiting administrative access, promptly removing users who should no longer have access, and notifying us of suspected unauthorized access.

You may not test, scan, or probe the vulnerability of the Service without our prior written permission.

23. Data Backup and Availability

We may maintain backups and use commercially reasonable efforts to keep the Service available. However, we do not guarantee that the Service will be uninterrupted, error-free, or available at all times.

The Service may be unavailable due to maintenance, updates, outages, third-party failures, security incidents, force majeure events, or other causes.

Unless we expressly agree otherwise in writing, we do not provide a service-level agreement or uptime guarantee.

24. Beta Features and MVP Functionality

Some features may be released as beta, preview, trial, experimental, or MVP features. These features may be incomplete, unstable, changed, limited, suspended, or discontinued at any time.

We may modify, add, remove, or restructure features as the Service evolves. We are not required to continue offering any specific beta, preview, or experimental feature.

25. No Professional Advice

The Service may help groups and members track business activity, referrals, closed business, attendance, and related information. However, the Service does not provide legal, tax, accounting, financial, employment, insurance, compliance, or professional advice.

You are responsible for obtaining professional advice from qualified advisors where appropriate.

26. No Guarantee of Results

Rappor does not guarantee that use of the Service will result in any particular business outcome, referral volume, closed business amount, member retention, search engine ranking, website traffic, lead generation, revenue, return on investment, or growth result.

Any metrics, dashboards, reports, analytics, or calculations provided through the Service are for informational purposes only and may depend on user-submitted data.

27. Suspension and Termination

We may suspend or terminate your account, workspace, subscription, access to the Service, or public pages if:

1. You violate these Terms.
2. You fail to pay fees when due.
3. Your use creates security, legal, operational, reputational, or financial risk.
4. We believe your account has been compromised.
5. We are required to do so by law.
6. Your content or conduct may harm Rappor, users, visitors, third parties, or the Service.

You may stop using the Service at any time. Workspace cancellation and subscription cancellation are governed by the applicable billing and cancellation terms.

Upon termination, your right to access and use the Service will end. Certain sections of these Terms will survive termination, including provisions related to payment obligations, user content licenses, intellectual property, disclaimers, limitation of liability, indemnification, dispute resolution, and any other provisions that by their nature should survive.

28. Effect of Account or Workspace Removal

If you are removed from a group or organization workspace, you may lose access to workspace data, reports, referrals, closed business records, group information, and other workspace content.

Some content you previously submitted may remain in the workspace after your removal, including records necessary for group reporting, audit history, referral tracking, administrative records, or legal compliance. Public profile content may be removed, disabled, reassigned, archived, or retained depending on workspace settings, plan status, and applicable law.

29. Deletion and Export Requests

We may provide tools or support processes for exporting or deleting certain data. The availability and scope of export or deletion functionality may depend on your role, workspace permissions, subscription status, legal requirements, backup systems, and the rights of other users or workspace owners.

We may retain certain information as needed for legal compliance, billing records, fraud prevention, dispute resolution, security, backups, legitimate business purposes, or enforcement of these Terms.

30. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAPPOR DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AVAILABILITY, SECURITY, ACCURACY, AND ERROR-FREE OPERATION.

WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, BE SECURE, BE ERROR-FREE, OR PRODUCE ANY PARTICULAR RESULT.

31. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAPPOR AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AFFILIATES, SERVICE PROVIDERS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAPPOR’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID TO RAPPOR FOR THE SERVICE IN THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) $100.

32. Indemnification

You agree to defend, indemnify, and hold harmless Rappor and its owners, officers, employees, contractors, agents, affiliates, service providers, and licensors from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

1. Your use of the Service.
2. Your User Content.
3. Your violation of these Terms.
4. Your violation of applicable law.
5. Your violation of any third-party rights.
6. Your administration of a workspace.
7. Your submission or use of referral, prospect, member, customer, or business contact information.
8. Any dispute between you and another user, member, group, organization, prospect, customer, or third party.

33. Changes to the Service

We may modify, update, suspend, or discontinue all or part of the Service at any time. We may also add, remove, or change features, plans, limits, integrations, public page functionality, APIs, or technical requirements.

We are not liable for any modification, suspension, or discontinuation of the Service or any feature.

34. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice by posting the updated Terms, updating the “Last Updated” date, sending an email, displaying an in-app notice, or using another reasonable method.

Your continued use of the Service after updated Terms become effective means you accept the updated Terms. If you do not agree to the updated Terms, you must stop using the Service.

We may require you to affirmatively accept updated Terms before continuing to use certain features.

35. Governing Law and Venue

These Terms are governed by the laws of the State of Michigan, without regard to conflict of law principles.

Any legal action or proceeding arising out of or related to these Terms or the Service will be brought exclusively in the state or federal courts located in Wayne County, Michigan, unless applicable law requires otherwise. You consent to the personal jurisdiction and venue of those courts.

36. Force Majeure

Rappor will not be liable for any delay or failure to perform resulting from events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, internet or telecommunications failures, hosting provider outages, payment processor issues, government actions, power failures, cyberattacks, or other events beyond our reasonable control.

37. Assignment

You may not assign or transfer these Terms or your rights under these Terms without our prior written consent.

We may assign or transfer these Terms in connection with a merger, acquisition, financing, corporate reorganization, sale of assets, change of control, or by operation of law.

38. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

39. No Waiver

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision.

40. Entire Agreement

These Terms, together with any policies or agreements incorporated by reference, including our Privacy Policy, Acceptable Use Policy, Billing and Cancellation Policy, Cookie Policy, and any applicable order form or written agreement, constitute the entire agreement between you and Rappor regarding the Service.

41. Contact Us

If you have questions about these Terms, please contact us at: